Our goal is to provide quality dental care in a timely manner. In order to do so we have implemented an appointment cancellation policy. The policy enables us to better utilize available appointments for our patients in need of dental care.

  1. Cancellation/No show Policy for Doctor appointment

We understand that there are times when you must miss an appointment due to emergencies or obligations for work or family. However, when you do not call to cancel an appointment, you may be preventing another patient from getting much needed treatment. Conversely, the situation may arise where another patient fails to cancel and we are unable to schedule you for a visit, due to a seemingly “full” appointment book.

Patients who fail to show for scheduled appointments or did not notify the office within 48 hours of their appointment time, will be charged a no-show fee of $100 (weekdays) or $150 (Saturdays). In the event of an actual emergency and prior notice could not be given, consideration will be given, and a one-time exception may be granted.

  1. How to Cancel Your Appointment

If it is necessary to cancel your scheduled appointment, we require that you call 48 hours in advance. Appointments are in high demand, and your early cancelation will give another person the possibility to have access to timely dental care.

To cancel an appointment, please call our office 8:00 a.m. through 4:30 p.m. at (858) 391-4507 and speak with our schedule coordinator. You may also cancel by e-mail: smile@scrippspowaydentalcare.com, or text (858) 391-4507 within 48 hours of your appointment.

  1. Scheduled Appointments

We understand that delays can happen, however, we must try to keep the other patients and doctors on time. If you are running late, please notify the office.

If a patient is 20 minutes past their appointment time, we may have to re-schedule your appointment.

These fees are not covered by insurance and if therefore the sole responsibility of the patient.

The following are charges for services in the office:

Rescheduling/cancellation within 48 hours $50.00
Weekday No Show $100.00
Saturday No Show $150.00

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